Truist Commercial/Complex Client Resolution Specialist 

United States, Tennessee 

593662467

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Provide resolution and response to client complaints received by Truist, with focus on complaints coming from the Commercial Community Bank and Corporate and Institutional Group, with some work on complaints that come from regulatory agencies or Truist senior leaders.
2. Ensure resolution and responses are in full regulatory compliance and aligned with Truist’s policies and procedures.
3. Manage and work a caseload of complaints through Salesforce and other Bank systems.
4. Document cases thoroughly and ensure that client concerns have been adequately addressed in a timely and professional manner.
5. Working to address client concerns while demonstrating Truist’s Purpose, Mission and Value systems.
6. Be an active participant in on-going training as the banking landscape changes.
7. Prioritize and organize tasks and work queues to meet deadlines; process information with a high degree of accuracy.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Consistent success in effective problem resolution
2. 3-4 years of client or customer facing experience (in person or phone)
3. Routine experience with various MSOffice applications such as Word and Excel
4. Excellent command of verbal and written English
5. Ability to function effectively on a team with an off-site manager
6. Prior experience or willingness to take part in in record phone calls

Preferred Qualifications:
1. Bachelor’s degree, or equivalent education and related training or experience
2. At least 5 years of experience in financial services or another highly regulated industry
3. Experience working with Salesforce