Microsoft HR Service Advisor 

India, Telangana, Hyderabad 

808273926

The HR Services Advisor is a member of the HR Services organization and plays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization.

Our HR Service Advisor (onboarding)

Required/Minimum Qualifications

• Bachelor's Degree in Business, Human Resource Management, other related fieldOR3+ years experience in HR Shared Services, Data Entry or Operations.
• Excellent communication skills (both verbal & written) to respond to customer queries and apply judgment to address customer root needs; including asking targeted questions.
• Ability to maintain highly confidential & sensitive information.
• Ability to work according to shift schedule is required.

Additional or Preferred Qualifications

• Experience with common help desk tool, CRM and ERP (PeopleSoft, Workday, Oracle or SAP –preferably SAP).
• Experience in handling new hire employee activities/onboarding
• Exposure to supporting multi-countries and familiar in working with SLAs and metrics like quality, accuracy, and speed.
• Ability to work with/manage documents on a SharePoint.

• Ensure quality data entry completed within SLA depending on priority & complexity.
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies.
• Recommend solutions to process failings and contribute to the continuous improvement process.
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion.
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
• Become procedure expert in area of group support specialty. Using discretion, can recommendations on how to handle exceptions, resulting in successful compliance.
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.