Microsoft HR Service Advisor 

Taiwan, Taoyuan City 

436410083

The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences

The HR Services Advisor is a member of the HR Services organization and lays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Human Resource, other related fieldOR3+ years of work experience in Data Entry or Data Management.
• Prior exposure to Shared Services environment including e.g. supporting multi-countries or regions, delivering against SLAs and metrics like quality, accuracy and speed, etc.
• Excellent communication skills (both verbal & written) to respond to customer queries and apply judgment to address customer root needs; including asking targeted questions.
• Willingness to work across varying work schedules (e.g. 6.30am-3pm / 9.00am-5.30pm / 1.30pm-10.00pm).

Additional or Preferred Qualifications

• Preferably 4+ years of work experience in Data Entry or Data Management.
• Experience with common help desk tool, CRM and ERP(preferaly SAP SuccessFactors and/or SAP HCM).
• Strong in operational execution, attention to detail, customer service, analytical problem-solving and continuous improvement
• Ability tomaintain highly confidential & sensitive information, as well as ability towork with/manage documents on a SharePoint.

• Ensure quality data entry completed within SLA depending on priority & complexity.
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering toconfidentiality requirements to promote zero breach of compliance policies.
• Recommend solutions to process failings and contribute to the continuous improvement process.
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, andinfluences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolvetransaction problems. Able to independently resolve exceptions by using discretion.
• Participate in implementation of new business policies and processes. Participates in process redesign and recommendschanges to the existing process by using independent judgment and discretion, resulting in improved operational efficiency.
• Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handleexceptions, resulting in successful compliance.
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience.
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services.