Microsoft HR Service Advisor 

India, Telangana, Hyderabad 

764186971

The HR Services center of excellence provides operational and support services for Microsoft HR programs, with primary areas of focus
organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiencesenablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization.
This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving,HR, experience working in HR shared services, and most importantly the ability to exercise responsibility for maintaining position,
problem solving, communications, and continuous improvement.

Bachelor Degree or equivalent in Business, Human Resource Management or Customer Service preferred
• 2-3 years’ experience in data entry or management
• Experience in ERP (PeopleSoft, Oracle or SAP – preferably SAP)
• Excellent communication skills (both verbal & written) with an ability to respond to customer queries
• Ability to maintain highly confidential and sensitive information
• Ability to apply judgment to address customer root needs; includes asking targeted questions
• Display strong attention to detail and proven ability to manage multiple priorities and/or projects
• Must have strong planning, coordination and organizational skills
• Possess initiative & drive; with strong desire to continuously improve processes & deliver against agreed objectives/ service
levels
• Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work
environment.
• Ability to make decisions that impact customer service levels with a sense of urgency
• Ability to work effectively in a team and willingness to help others
• Experience with common help desk tool such as CRM is a plus
• Strong analytical, problem solving & trouble shooting skills, as well as a desire and attitude to go above and beyond in resolving
issues
• Ability to work with/manage documents on a SharePoint is desirable

Overtime may be required

Ensure quality data entry completed within SLA depending on priority & complexity
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to
confidentiality requirements to promote zero breach of compliance policies
• Recommend solutions to process failings and contribute to the continuous improvement process
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and
influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve
transaction problems. Able to independently resolve exceptions by using discretion
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends
changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency
• Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle
exceptions, resulting in successful compliance
• Maintain up-to-date Knowledge Base content on policies, procedures & FAQs and share the gained knowledge and experience
• Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services