Honeywell Technical Support Professional 

United States 

806884911

As a Technical Support Professional here at Honeywell, you will have the opportunity to showcase your expertise as a subject-matter expert in relevant technologies and products. You will provide expert technical support to our customers, resolving complex issues and ensuring their satisfaction. Your ability to analyze and solve problems will be crucial in delivering exceptional support and maintaining strong relationships with our valued customers. You will report directly to our Sr. Technical Support Supervisor, and you'll work out of our Louisville, Kentucky location on a Hybrid work schedule. In this role, you will impact our technical support operations, the satisfaction of our customers, and the growth of the organization. KEY RESPONSIBILITIES

Serve as a subject matter expert in relevant technologies and products Lead and mentor junior technical support professionals, providing guidance and support
Stay updated with industry trends and advancements, and provide recommendations for improvement
Contribute to the development and improvement of technical support processes and tools

- Product Entry into Service process to verify readiness of launch
Test product before going to market (Beta Testing)
Work with Tech Publication to confirm marketing Publications are correct and align with offering
Create Self Service content (Knowledge Articles, How to Videos) for Level 1 support questions.
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YOU MUST HAVE • Minimum of 6 years of proven experience in technical support or a similar role
• Expertise in relevant technologies and products
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to effectively manage and prioritize multiple projects and tasks
• Experience in mentoring and leading a team
• Strong customer focus and commitment to customer satisfaction

WE VALUE • Bachelor's degree in Engineering or a related field; Master's degree preferred
• Expert technical knowledge and subject matter expertise
• Strong leadership and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
• Excellent problem-solving and decision-making abilities
• Strong business acumen
• Ability to build and maintain strong relationships

• Microsoft Server and Windows OS (7, 10, 11) Experience at a high level
  • Group Policy management, Work groups and Domain knowledge
  • Virtual Machine management
• API Integration experience
• MS SQL Server Experience
• Strong Networking Skills
  • Active Directory
  • Networking Protocols
  • IIS and SSL experience
  • Working within Network Firewalls and port management
  • .net application
• Installing and Uninstalling software and troubleshooting failures
• Web and Mobile app experience
• Low voltage Wiring
• Previous Access Control Experience

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• JOB ID: HRD240450
• Category: Customer Experience
• Location: 9901 Linn Station Road,Louisville,Kentucky,40223,United States
• Nonexempt