Salesforce FOH Culinary Experience Manager 

United States, Illinois, Chicago 

806679259

Job Category

Real Estate & Facility Management

Job Details

Department Description:

Front of House Operations

• Oversee daily FOH operations and staff to maintain service excellence and alignment with culinary standards.

• Purchasing and curating a wine and beverage list for dinners and receptions including wine pairings.

• Serve as a visible "ambassador" on the floor, ensuring a welcoming and professional environment.

• Inventory control, glassware/mise setup, and organization of storage spaces.

Event Management

• Manage event intake, calendar scheduling, and approval chains in coordination with the CDC and Event Team.

• Lead planning and execution of internal and external events, including Office of the CEO engagements.

• Coordinate vendor relationships including rentals, caterers, and third-party contractors.

• Track event budgets and ensure financial targets are met through effective planning and execution.

• Handle event-related invoicing, backend charges, and internal billing processes.

Program and Ticketing Oversight

• Maintain and oversee our internal ticketing system, dashboard metrics, and EOQ reporting.

• Collaborate with the Culinary Program Manager to align on performance indicators and strategic goals.

• Manage staffing coordination with Agency for front-line service roles (e.g., Baristas, waiters).

Stakeholder and Partner Engagement

• Serve as the FOH liaison to strategic partners, sales teams, and external stakeholders.

• Represent the Culinary team in hub-wide initiatives and partner teaming agreements.

• Foster alignment and communication with FOH managers across global hubs.

Brand and Culture Leadership

• Foster a collaborative, inclusive, and feedback driven team culture that aligns with company values.

• Represent the brand through guest engagement, tour leadership, and high-touch service.

• Support planning and delivery of experiences that reflect company culture and culinary excellence.

• Align with Salesforce on the core values of “Trust, Customer Success, Innovation, Equality, and Sustainability”

Leadership & Collaboration

• Communicate and collaborate cross-functionally with internal teams on events, facilities, team updates, and priorities.

• Collaborate with CDC on vision alignment, planning, and quarterly updates.

• Develop, guide, and mentor a high functioning team by leading with empathy and support.

• Contribute to higher-level initiatives such as oversight of the London Culinary vision and vendor performance for major events.

Minimum Qualifications (Required):

• High-level English language communication skills (reading, writing, speaking & listening)

• Extensive knowledge of food and beverage with special emphasis on wine

• Minimum 7 years of restaurant service experience with at least 3 years of people management experience

• Wine education equivalent to WSET level 2

• Extensive experience managing a refined dining experience

• Ability to work with a flexible schedule (typically 9-5 workdays, plus several evenings monthly and a rare weekend)

• Excellent guest engagement skills, with the ability to anticipate guest needs

• Detail oriented regarding physical spaces, guest interactions, table maintenance, etc.

• Understanding of Salesforce standards and what creates a high-quality experience

• Ability to work with extreme discretion and confidentiality

• Demonstrated experience working within allocated budgets

• Must be able to work on one's feet for up to 8 hours per shift if necessary

• Must be able to lift 50 lb and carry it at least 25 ft.

• Commitment to ongoing skill development and growth within the culinary field (food, beverage, service, hospitality)

• Ability to change direction and refocus efforts quickly.

• Proven experience coordinating large-scale or executive-level events.

• Strong organizational and multitasking skills.

• Exceptional interpersonal leadership and communication skills.

• Comfortable navigating a fast-paced environment with a proactive, team-focused attitude.

Preferred Qualifications (Not Required):

• Experience with online reservation systems

• Professional work experience in a corporate environment

• Experience working at a growing global enterprise technology company or similar (i.e., Business Consulting, IT Consulting/Services, Cloud-based technology companies, etc.)

• Experience working with support/ticketing systems, dashboards, and collaborative platforms (e.g., Quip, Slack, Tableau, Google Workspace).

• Previous international work experience

*NOTE: Please be advised that the level of hire/job title for this role will be determined through the interview process in accordance with applicable skill sets and experience to the position and level requirements.

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Posting Statement

For Illinois based roles, the base salary hiring range for this position is $101,900 to $140,200.