JPMorgan FX Prime Brokerage Client Service Representative - Analyst 

United Kingdom, England, London 

806517964

As a FX Prime Brokerage Client Service Representative - Analyst in the client service team, you will be the end-to-end owner of the OTC FX trade and support processes, coordinating all aspects of Operations Service delivery and training for clients. You will partner with clients to understand their business and service needs, validate their requirements against the services offered, and implement support processes in Client Service. You will review client-specific quality MIS and Key Performance Indicators (KPI), provide feedback to clients, and resolve any issues. Additionally, you will be responsible for managing and maintaining client BAU activity, primarily focused on Trade Date-based tasks.

Job responsibilities

• Own the end-to-end OTC FX trade and support processes, coordinating all aspects of Operations Service delivery and training for clients; partner with clients to understand business and service needs, validate client requirements against services offered, and implement support processes in Client Service
• Review client-specific quality MIS and Key Performance Indicators (KPI), provide feedback to clients, and resolve issues
• Manage and maintain client BAU activity, primarily focused on Trade Date-based tasks
• Capture and match Top Day Client and Desk Trade Exceptions (PB - Prime Brokerage); provide end-of-day recaps to clients for trades not processed and address outstanding issues
• Capture and match Trade Date+1 Client Exceptions and input trades; reconcile client positions and manage trade events, manage confirmation and settlement queries
• Handle management of interest claims and fee issues, monitor client real-time credit for FX Prime Brokerage trades
• Develop automation solutions that support clients
• Roll out functionality that promotes Straight Through Processing (STP) in capturing client information
• Manage maintenance of client service and reporting tools, including UAT, maximize client leverage of self-service tools
• Improve the offering by challenging existing processes and thinking on your feet as new challenges arise from the client base; stay organized, intuitive, and capable of multitasking in a high-pressure environment, while being results-oriented

Required qualifications, capabilities, and skills

• Operations experience, foreign exchange operations, confirmation and settlements
• Client service experience
• Ability to work under pressure with strict deadlines
• Microsoft Office Knowledge

Preferred qualifications, capabilities, and skills

• Alteryx and Macros experience