SAP Software Delivery Services Administration Associate 

Bulgaria, Burgas 

806026364

The key tasks would include:

• Customer cases/IT direct ticket processing and accountability for follow-up activities related to critical incidents and provisioning of Emergency Deliveries, Attribute Change Packages and HANA Revisions.
• License Mapping tasks in close alignment and relationship management with contracts and pricing departments, market introduction teams and other business relevant SAP areas to also support license issues & mapping adjustments and reporting of SOX (Sarbanes Oxley) relevant on-prem & cloud mappings
• Provisioning of special support services for BETA and early adopter care programs including contractual management, program administration in specific SAP tools (e.g., Sirius) and processing of key program metrics as well as Pre-shipment maintenance and BETA dashboard maintenance
• Continuously and pro-actively drive and implement optimization and improvements of software delivery processes

What you bring

• Good communication and networking skills
• Team player with the ability to take responsibility proactively and work independently
• Fluent in English is a must, German is a plus
• Self-motivated and results-driven
• Solid knowledge of Office 365
• Academic degree (Bachelor of Arts or equivaltent)
• Basic Project Management skills required
• Quickly understand the business and take ownership of the assigned tasks
• Client focus and result driven, willingness to learn

​