Customer cases/IT direct ticket processing and accountability for follow-up activities related to critical incidents and provisioning of Emergency Deliveries, Attribute Change Packages and HANA Revisions.
License Mapping tasks in close alignment and relationship management with contracts and pricing departments, market introduction teams and other business relevant SAP areas to also support license issues & mapping adjustments and reporting of SOX (Sarbanes Oxley) relevant on-prem & cloud mappings
Provisioning of special support services for BETA and early adopter care programs including contractual management, program administration in specific SAP tools (e.g., Sirius) and processing of key program metrics as well as Pre-shipment maintenance and BETA dashboard maintenance
Continuously and pro-actively drive and implement optimization and improvements of software delivery processes
What you bring
Good communication and networking skills
Team player with the ability to take responsibility proactively and work independently
Fluent in English is a must, German is a plus
Self-motivated and results-driven
Solid knowledge of Office 365
+ 1 year of professional experience
Academic degree (Bachelor of Arts or equivaltent)
Knowledge of the SAP systems ISP, IP7 (PPMS), PQP, Service Now is mandatory
Know-how in logistical processes, understanding of delivery services is beneficial
Basic Project Management skills required
Quickly understand the business and take ownership of the assigned tasks
Client focus and result driven, willingness to learn