Boston Scientific Tech Sales Service Manager RhythmCARE 

United States, Minnesota, Arden Hills 

805462988

US-MN-Arden Hills

Your responsibilities will include:

• Recruits, coaches, and develops organizational talent.
• Provides direction and guidance to exempt and non-exempt Remote Services Agents to achieve departmental goals.
• Develops direct reports by meeting regularly and providing ongoing feedback, securing appropriate training, assigning progressively challenging tasks, applying disciplinary action as appropriate, and conducting formal written and verbal performance reviews.
• Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of departmental objectives.
• Keeps the organization's vision and values at the forefront of decision making and action.
• Demonstrates effective change leadership.
• Builds strategic partnerships to further departmental and organizational objectives.
• Develops and monitors 24/7 work schedules for department by assessing priorities, workload, and available resources to achieve department objectives.
• Monitors compliance with company policies and procedures (e.g., compliance with FDA, BSI, EEO regulations, etc.).
• May perform additional individual contributor tasks.

Minimum Qualifications

• Bachelor’s Degree plus minimum of 7 years or related work experience or an equivalent combination of education and work experience.
• Strong leadership skills with a focus on staff development and team building. Champions a culture of respect, diversity and inclusion that values all employees.
• Strong communication (written and verbal) skills. Creates an environment which promotes the free flow of communication and information throughout the team. Listens actively and encourages the open expression of ideas and opinions.
• Strong analytical thinking and problem-solving skills. Generates and champions new ideas, approaches, and initiatives, and creates an environment that nurtures and supports meaningful innovation.
• Proven ability to model and promote collaboration by working effectively with others across the organization to achieve goals.
• Proven adaptability by effectively responding with resourcefulness, flexibility, and a positive attitude when encountering new challenges and demands.
• Proven customer focus by implementing strategies that ensure customer focus and satisfaction.

Preferred Qualifications

• Previous Boston Scientific experience or medical device experience
• Proven experience managing a team of 10+ employees
• Technical experience with LATITUDE Consult and/or Heart Connect products
• Experience in Call Center setting
• Proven experience leading change management initiatives

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.