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NICE Technical Account Manager 
Australia, New South Wales, Sydney 
803464730

25.06.2024

How will you make an impact?

  • Overall responsibility throughout the project lifecycle including Initiation, Data Acquisition, Configuration, Data Validation, UAT, Tuning and Deployment phases.
  • Manage all project tasks including schedules, budgets, and resources, to ensure that quality solutions are delivered within time and cost constraints.
  • Establish relationships and effectively communicate with key members of client team including business users and management personnel.
  • Prepare project status reports and presentations to keep management, customers and others informed of the project status and issues.
  • Develop, implement and maintain standard practices for client implementations aligned with the Essentials TAM operating model
  • Communicate and advocate customer requirements and concerns to product management team, R&D and other internal stakeholders
  • Create & manage project plans. Define project schedules, allocate resources and monitor progress.
  • Get involved in project at high level for functional and technical aspects.
  • Co-ordination of multiple projects amongst different internal teams and stake holders.
  • Align project objectives with company goals, and make sure project team is clear on objective
  • May require some travel to client sites – approximately 10%

Have you got what it takes?

  • Possess excellent organizational and communication skills.
  • Strong ability to use facts and data to influence decisions
  • Ability to prioritize and make appropriate decisions.
  • Proven ability to meet deadlines and maintain quality standards.
  • Excellent problem-solving skills, strong customer service and interpersonal skills, plus a demonstrated ability to work with a diverse group of associates.
  • Ability to interact effectively with all levels of management and customers.
  • Ability to work with minimal guidance or supervision in a time critical environment.
  • Ability to be flexible and quickly adapt to changing business needs and processes.

You will have an advantage if you also have:

  • Experience/knowledge of Actimize solutions.

About Actimize


Director, Support, Actimize
Individual Contributor