Cisco Technical Account Manager 

Australia, New South Wales, Sydney 

249141817

Key Responsibilities

• Act as an invaluable technical advisor and subject matter expert for Cisco Cloud Security customers and partners.

• Provide strategic guidance and advisory services to ensure successful deployment planning, implementation, and advocacy for Cisco Cloud Security products including Cisco Secure Access,Duo Security,

• Collaborate closely with Technical Support, Engineering, Product Management, Customer Success, and Sales teams to understand customer and partner environments, requirements, and use cases, with strategic mindset to achieve technical excellence.

• Foster and maintain long-term partnerships with customers and partners, aligning their business and technical goals with Cisco Security's vision, mission, and strategy.

• Define and drive the technical account strategy, leveraging a deep industry and technical background, and aligning with the Account Manager's sales initiatives while advocating for the customer within Cisco Cloud Security.

Who You'll Work With

In this role, you will have the opportunity to influence how customers deploy and utilize Cisco Cloud Security products. Your key responsibilities will include:

• Collaborate and partner closely with customers and/or partners to ensure successful onboarding and deployment by providing best practices and technical advisory consulting services.

Gather customer feature requirements and effectively communicate them to Product and Engineering teams, ensuring we act as the voice of the customer and deliver on their requests

Requirements

• CCNP or above, or equivalent proficiency
• Expert understanding of enterprise network environments with an emphasis on network security measures
• Expert understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SAML and VPN technology
• Experience with web proxy, DNS, firewall, IPSec, IPS, DLP and CASB
• BA/BS degree (or equivalent expertise)
• 10+ years in customer facing Support, Professional Services, Implementation or Client Services roles

Preferred Experience With Any/All of the following

• Experience with the Secure Service Edge (SSE) product space
• Cisco Security (focusing on Cloud Security)
• Cisco Routing and Switching
• Directory services (Microsoft, Okta, PingFed)
• OS (Windows, Mac, Linux)
• VMWare ESX/ESXi
• Cloud platform (Amazon, Google)

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)