JPMorgan Product Director - Conversation AI 

United States, New York, New York 

802474209

and across platforms and channels.

Job Responsibilities

• Setup the Conversational Optimization discipline within the Conversational AI team in CCB Digital.
• Partner with technology and analytics organization in delivering the conversational journeys and best in class Customer experience.
• Drive the execution of assigned prioritized initiatives in the roadmap, primarily focused on Platform capabilities
• Partner with product owners to perform sprint planning and prioritization of the supporting scrum teams in order to align with roadmap priority and targeted planning
• Own accountability for requirements delivery from start-to-finish, including in-production performance.
• Manage time and work-load effectively in order to support a healthy backlog of requirements.
• Demonstrate ownership of requirements through knowledge expertise, removal of barriers and synchronization with broader product team.

Required qualifications, capabilities, and skills

• 8+ years of Product management or relevant experience as well as record of individual technical achievement
• Proven skills in defining product roadmaps and strategy
• Expertise in championing the product strategy and roadmap with senior executives in Stakeholder LOBs
• Demonstrated experience in Conversational (Chats and Calls) AI, and the use of customer data to build Natural Language (NLP) modeling pipelines for intent classification, training & deploying chatbots.
• Demonstrates thought-leader abilities and/or a proven record of success learning and performing in functional and technical capacities
• Experience with agile product development and software delivery lifecycle
• Proven track record of delivery and new product feature creation

Preferred qualifications, capabilities, and skills

• Technical acumen as a product owner is desired.