IBM Conversation Manager 

India, Karnataka, Bengaluru 

605443953

• Designing and creating conversation flows, dialogue structures, and interaction models that align with user needs and business goals
• Writing, editing, and refining conversational scripts, prompts, and responses to ensure clarity, coherence, and effectiveness
• Documenting and being responsible for an engaging conversational experience, including Conversational flow, tone of voice, chatbot response
• Providing input to improve logic of existing and upcoming flows
• Collaborating with Sales and Marketing to uncover insights needed to build Virtual Assistants
• Reviewing data analytics to identify areas of improvement
• Using data-driven insights and user feedback to iteratively improve and optimize conversation design, leveraging analytics and user testing
• Analysing and reviewing existing chatbot transcripts to uncovering gaps in the chatbot understanding
• Implementing conversational design for new chatbot-enabled experiences
• Staying up-to-date with industry trends, best practices, and emerging technologies in the field of conversational AI

Required Technical and Professional Expertise

• Basic knowledge of intents and entities and awareness of trends in the field of NLP (LLMs, Conversational AI etc.)
• Strong linguistic and writing skills, with a keen eye for detail and an ability to craft clear, concise, and engaging conversational content
• Uncompromising commitment to client and customer satisfaction
• Strong collaboration and communication skills, with the ability to work effectively in cross-functional teams.
• Interest in digital / marketing channels
• Design thinking, garage or other collaboration experience
• Growth mindset and ability to drive activities across multi-discipline areas

Preferred Technical and Professional Expertise

• Increase in CI conversion
• Decrease in CI Unqualified
• Improve intent recognition for relevant topics