Yotpo Customer Success Manager SMB 

United States, New York, New York 

799393453

How you’ll make impact:

• Act as a strategic advisor by consistently finding new sources of value for your clients while leveraging Yotpo solutions
• Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with clients, resulting in trusted partnerships
• Partner with Yotpo Account Managers to develop a strategic approach for Quarterly Business Reviews (QBRs) and renewals while driving towards upsells and cross-sells
• Leverage data and performance metrics to: optimize the customer experience, understand & achieve client goals, evaluate the health of your clients, and identify pain points
• Be the voice of your customers by advocating internally for solutions to boost long-term customer value
• Proactively identify opportunities to streamline the customer journey and organically grow your portfolio of clients

About you:

• Experience in a CSM or Account Management role – preferably in a SaaS environment
• General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
• ‘Retention’ mindset, with a proven record of retaining and growing client relationships. You want your clients to thrive and benefit from Yotpo product’s added value through upsells and cross-sells
• Experience building collaborative relationships with customers and colleagues. You enjoy being part of the customer journey and partnering with your teammates on challenging problems
• Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment
• Must have a valid U.S. work authorization to apply

About Yotpo US:

• 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums.
• 100% coverage of employee dental + vision premiums.
• Comprehensive life and disability insurance.
• Flexible Time Off (FTO) policy, sick time, and paid holidays.
• Equity in options.
• Company sponsored 401K matching.
• Pre-tax Commuter and Healthcare benefits.
• Comprehensive paid leave for new parents and Dependent Care FSA.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a hybrid capacity, spending 3 days per week in our NYC office.

Base Salary $80,000 – $95,000 – In addition to base salary, this role includes a variable compensation component.