Act as a strategic advisor by consistently finding new sources of value for your clients while leveraging Yotpo solutions.
Seek to understand the ‘why’ and ask the right questions to build and maintain strong relationships with clients, resulting in trusted partnerships.
Partner with Yotpo Account Managers to develop a strategic approach for Quarterly Business Reviews (QBRs) and renewals while driving towards upsells and cross-sells.
Leverage data and performance metrics to: optimize the customer experience, understand & achieve client goals, evaluate the health of your clients, and identify pain points.
Be the voice of your customers by advocating internally for solutions to boost long-term customer value.
Proactively identify opportunities to streamline the customer journey and organically grow your portfolio of clients.
About you:
Experience in a CSM or Account Management role – preferably in a SaaS environment.
General understanding of the digital marketing space, including SEO/SEM, Social Media, Email marketing and E-Commerce best practices.
‘Retention’ mindset, with a proven record of retaining and growing client relationships. You want your clients to thrive and benefit from Yotpo product’s added value through upsells and cross-sells.
Experience building collaborative relationships with customers and colleagues. You enjoy being part of the customer journey and partnering with your teammates on challenging problems.
Ability to prioritize while managing multiple projects and initiatives in a fast-paced, changing environment.
Must have a valid Canadian work authorization to apply.
Bonus points for:
Experience in fast growing tech startup / B2B SaaS / e-commerce.
Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing.
About Yotpo:
Company sponsored RRSP matching.
100% coverage of additional benefits programme.
Equity in options.
Individualized career development, rewards and recognition.
Wellness and philanthropic programming and events.
Once we open an office space locally, we expect to work in a hybrid capacity 3 days per week.