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Informatica Customer Success Manager - Canada, Ontario, Toronto 988178166
06.04.2025
Your Role Responsibilities? Here's What You'll Do
- Assess the reasons for customer investment in the platform, clearly articulate and document customer business objectives and success criteria.
- Partner with the Informatica Sales team to facilitate seamless transfer of knowledge gathered during the sales cycle and continue working with the Account Team to drive customer value
- Understand the customer's Informatica implementation and use data management experience to provide best practices and act as an advocate for the services available on the Informatica Data Management Cloud.
- Use past experiences to guide customers through their implementation journey and provide governance and change management plans based on the customer's needs
- Identify risks and work with the account team to build a risk mitigation plan
- Create a comprehensive customer facing adoption path and roadmap showing the current state, target future state, timeline, and enablement plan.
- Build executive-level relationships with the customer's IT and business executive leadership, sponsors, and decision-makers to solidify our partnership and demonstrate Informatica's dedication to a successful program.
- Use Informatica data and analytics platforms to assess customer utilization of Informatica products. Diagnose reasons for low utilization and develop consumption strategies to increase consumption levels.
- Recommend additional Informatica services and advisory experts or consulting partners as needed.
- Communicate technical product releases, system changes and other relevant updates and act as a liaison to Informatica product management
- Direct experience implementing cloud enterprise software with a focus on data management solutions (ie: data governance, data integration, master data management, data quality)
- Create and deliver presentations with compelling messages to technology and business audiences; you are a natural, credible technology evangelist.
- Consultative approach with the ability to evaluate a business challenge and create a customer facing recommendation and/or point of view on how to address it
- Customer facing experience leading large enterprise customers through business and/or technology transformations with large account/project management experience with a techno/functional bias.
- Experience working with cloud licensing models, experience in consumption licensing models.
- Engage in and influencing conversations at the C-level
- BA/BS or equivalent educational background, we will consider an equivalent combination of relevant education and experience
- Experienced Professional with 5+ years of relevant software and/or consulting experience
- Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
- Flexible time-off policy and hybrid working practices
- Equity opportunities and an employee stock purchase program (ESPP)
- Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
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