Essential Responsibilities:
- Recognize and articulate business requirements
- Implement PayPal solutions while adhering to guidelines and company policies
- Provide technical development and coding support
- Guide clients through testing and pre-launch activities
- Relay constructive feedback to internal groups
- Address specific customer business requirements or new product features
- Ensure partners implement optimal integration strategies and user experience best practices
- Assess and troubleshoot integration issues
- Onboard new PayPal acquisitions into Application Security tools
- Advocate security awareness and implement best-practice security procedures
Expected Qualifications:
- 5+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Additional Responsibilities & Preferred Qualifications:
- Qualify opportunities alongside Sales, mapping merchant business goals to PayPal’s product capabilities, crafting solution architectures, demos and prototypes that showcase the “art of the possible”
- Run discovery workshops to develop requirements around PayPal's ecommerce solutions
- Serve as technical project lead from discovery to contract signature, through go-live, building rollout plans, leading merchants’ developers through integration milestones, and coordinating internal Engineering, Product, Risk and Servicing resources
- Establish best-practices, webhook and testing patterns to ensure resilient payment flows
- Act as trusted advisor after go-live, analyzing transaction data and payment KPIs to recommend new capabilities (i.e. stablecoins, agentic commerce, network-token update, A/B routing, APMs, etc.)
- Drive technical health checks, roadmap sessions, and executive briefings to unlock solution expansion and additional merchant value
- Capture recurring merchant pain points, influence our product roadmap and surface feature requests to Product/Engineering to be the “voice of the customer” inside the company.
- Build reusable assets, such as reference architectures, sample code, white-papers, demos, etc. Speak at internal technical events, webinars, conferences and partner events to evangelize PayPal’s solutions and modern payments architecture trends
- Mentor junior customer engineers and contribute to continuous improvement of presales and implementation playbook
Position Requirements:
- Bachelor’s degree or equivalent experience in finance and computer science.
- 5+ years of experience/exposure in the following areas:
- Web and mobile technologies including Web Services, APIs, GraphQL, REST, HTML/HTTP, iOS, Android and leading web and mobile application frameworks.
- Multiple major programming languages (C++, Objective-C, C#, Java, JavaScript, Ruby, Perl, .NET, PHP, Python).
- 5+ years of experience with Payments (Credit Card, Banking, Online, Offline), especially with ecommerce systems, payments gateways and payment processors, is highly valued.
- Exceptional communication skills, both written and verbal in English.
- Ability to successfully interact and dynamically adapt to communication styles with all levels of client organizations including C-level executives, middle management, finance and operations, technical/IT staff, and line personnel.
- Ability to translate requirements into detailed design and solution documents.
- Ability to quickly assess and troubleshoot most integration issues
- Effective time management skills to work with multiple external customers concurrently.
- Self-starter who can ramp up on new products quickly; design, develop and implement holistic custom solutions to enable expedited and seamless partner onboarding and launches
- Strong presentation skills (Presenting to Business units and technical teams)
- Less than 10% domestic travel. International travel is not expected.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $111,500 to $191,950
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