Citi Group IAM Analyst 

United States, Texas 

792021245

Overview of the Organization:

Overview of the Organization:

The ISA Service Delivery (Former GIAM (Global Identity Access Management) Operations) is a global organization within CISO (Chief Information Security Office) with 700+ staff located across the globe. ISA Service Delivery (Former GIAM Ops) manages entitlement and provisioning of access for internal Citi employee / contractors and increasingly for external Citi clients who are using Citi applications. ISA Service Delivery (Former GIAM Ops) works in partnership with CISO to build appropriate security architecture in new apps and supports large business driven technology projects related to information security issues.

Key Responsibilities:

Communication related tasks:

• Exchange potentially complex/sensitive information
• Create and maintain distribution list for all who report under their vertical lead.
• Maintaining IAM Global Process Owner (GPO) & IAM ISA Service Delivery San Antonio Collaborate / SharePoint sites, uploading relevant information, sharing useful contents.
• Prepare presentations for management meetings / ad-hoc projects as required.

Management assistance:

• Assist GPO Head and San Antonio Site Head to lead the employee engagement activities and liaise with business and site champions to manage action plans against VOE initiatives.
• Provide assistance on preparing ad-hoc / daily / weekly / monthly reports.
• Assist with collecting updates from the Site on any significant business accomplishment, process improvements, events.
• Tracking all the data in connection with medical checkup, grade changes, mandatory leave / training (ISA Service Delivery and Citi related) requirements.

Headcount management related tasks:

• Assist in general onboarding process for new colleagues.
• Take part in contractor hiring process (Non-Employee Staffing Office first point of contact, assist in setting up interviews)
• Provide full support in headcount tracking, opening replacement requests in Renault, then monitoring them
• Assist in Workday requisition openings / interview scheduling for hiring managers if required.
• Achieve 100% accuracy in updating and submitting Org Charts for Global Process Owner (GPO) and ISA Service Delivery San Antonio Vertical.

Event support:

• Provide admin support of local and global Town Halls & BOW (i.e. presentation deck, agenda planning, room setup)
• Be familiar with Video & Non-Video conference rooms and equipment at their locations.
• Organizing Town Halls, VOE Open Forums and Roundtable meetings
• Assist the management team with room setup / catering for senior meetings.
• Provide admin support of visitors (i.e. presentation deck, agenda planning)
• Administration related task with ISA Service Delivery & Global Process Owner (GPO) moving (maintain floor plans)

Knowledge and Experience:

• Excellent interpersonal skills
• Developed communication and diplomacy skills.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Must be initiative and flexible.
• Must be able to pay attention to details.
• Ability to work both individually and in team to accomplish the vertical’s requirements.

Qualifications:

• Bachelor's degree or higher desired or the candidate should have proven equivalent work experience.

Skills:

• 2 – 3 years’ experience is required
• Ability to work independently and without any influence from manager.
• Strong verbal and written communications skills
• Ability to manage multiple efforts and adjust priorities with evolving work efforts.
• Must be confident, professional, energetic, and organized.
• Enhanced knowledge of Microsoft Office products

Competencies:

• Operational Effectiveness
• Precision
• Discretion
• Proactive problem-solving attitude.
• Effective Communications
• Results Orientation
• Building Unit Ownership

Anticipated Posting Close Date:

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