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NetApp Technical Support Engineer - Core Ireland, Cork 79114203
16.07.2024
Job Requirements
- Troubleshoot complex issues related to NetApp FAS/AFF product line and customer environments and associated NAS protocols (CIFS, NFS).
- Respond to post-sales customer support issues via phone, email, web, or chat or internally via ActiveIQ Automated Case Generation
- Research customer issues and provide recommendations and action plans.
- Collect and analyze multi-platform logs to identify root causes of problems.
- Focus on addressing the root cause rather than just treating symptoms.
- Collaborate with other Technical Support Engineers to find solutions for customers.
- Publish new knowledge base articles for customer and support center use.
- Share best practices and provide guidance and support to level 1 and level 2 colleagues
Education
- 2+ years of experience in UNIX, Storage administration or technical support.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
- Fluent English & German
- Passion and ability to learn new technologies in a fast-pace environment.
- Work well in a team environment and be a proactive contributor to team development projects.
- Creative approach to problem solving and demonstrate a ‘can-do’ attitude.
- High ability to multi-task, manage workload and define priorities based on business impact of issues.
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