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Apple Enterprise Technical Support Engineer Ireland, Cork 334585954
13.06.2024
Description
In this role, you will: You will have maintained above average attendance and phone metrics in the most recently held support position. You will be a strong advocate for customer satisfaction and have excellent general knowledge of networking and server administration, with strong technical foundation in troubleshooting theory and aptitude. Have validated experience with iOS, Windows, or Unix, administration is ideal. Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop. Research, investigate and provide high quality responses to technical inquiries and maintain an ongoing authoritative knowledge of diverse technologies and able and willing to pursue new roles, assignments, and responsibilities as needed.
Key Qualifications
- Ability to collect information and engage in complex problems as well as willingness to work with team members asking and answering inquiries
- Experience with integrating, aiding support for and troubleshooting Apple products in dynamic environments.
- Experience using client and device management tools such as Mobile Device Management software and supporting and troubleshooting Microsoft and UNIX operating systems and directory services.
- Knowledge of UNIX command-line, scripting, backup/restore operations, network storage troubleshooting a plus.
- Self starter with excellent Enterprise level customer-facing interface skills along with excellent written and verbal communication.
- Senior-level department server administration experience is a plus.
- Occasional (scheduled) domestic and international travel, after-hours, weekend, and on call duty rotation.
Education & Experience
BA/BS preferred plus relevant experience in a customer service/support environment.
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