מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
NetApp Technical Support Engineer - Core Ireland, Cork 282970833
04.08.2024
Job Requirements
- Troubleshoot complex issues related to NetApp FAS/AFF product line and customer environments and associated NAS protocols (CIFS, NFS).
- Respond to post-sales customer support issues via phone, email, web, or chat or internally via ActiveIQ Automated Case Generation
- Research customer issues and provide recommendations and action plans.
- Collect and analyze multi-platform logs to identify root causes of problems.
- Focus on addressing the root cause rather than just treating symptoms.
- Collaborate with other Technical Support Engineers to find solutions for customers.
- Publish new knowledge base articles for customer and support center use.
- Share best practices and provide guidance and support to level 1 and level 2 colleagues
Education
- 2+ years of experience in UNIX, Storage administration or technical support.
- A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience
- Fluent English & German
- Passion and ability to learn new technologies in a fast-pace environment.
- Work well in a team environment and be a proactive contributor to team development projects.
- Creative approach to problem solving and demonstrate a ‘can-do’ attitude.
- High ability to multi-task, manage workload and define priorities based on business impact of issues.
Did you know...
If you want to help us build knowledge and solve big problems, let's talk.
משרות נוספות שיכולות לעניין אותך
