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PayPal Collections Representative United States, Arizona, Scottsdale 78746738
09.10.2025
This job will contact customers using multiple platforms, including but not limited to, automated phone system, email and chat to negotiate payment plans and help them improve their account status. You will provide personalized solutions while ensuring compliance with relevant guidelines, focusing on fair treatment and support for all customers. Additionally, you will educate customers about different payment relief options and the impact on their credit scores, all while maintaining a positive attitude and meeting productivity and quality goals
Essential Responsibilities:
- Handle inbound calls to and from customers regarding their outstanding balances.
- Utilize multiple communication channels, including phone, email, and chat, to contact customers, provide support and respond to customer inquiries efficiently.
- Listen to customers' concerns and understand their financial situations to offer appropriate payment solutions.
- Negotiate payment plans and arrangements that align with company policies, regulatory requirements, and customers' abilities to pay.
- Maintain accurate and detailed records of customer interactions and payment agreements in the system
- Provide exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions.
- Meet or exceed performance metrics for production and quality goals.
- Stay informed about company policies, procedures, and industry regulations related to collections.
- Proactively engage in self-development activities, that support your professional growth. including attending training sessions and workshops to enhance your skills and knowledge in collections and customer service
- Execute outbound calls, including escalation calls and priority customer requests.
- Support teammates' queries through chat.
- Provide peer-to-peer coaching and mentoring to new hires and team members who need attention in their performance.
Expected Qualifications:
- 2 years of relevant work experience
Your day-to-day
- Assist customer with disputes, inquiries and reconciling payments history.
- Review customer options and establish repayment plans that aligns with a customer’s current situation.
- Communicate the status of payment advances with customers.
- Maintain complete and accurate documentation of all communications with business owners related to discoveries and investigations.
- Identify common issues and market trends that could help develop strategies to improve customer engagement and outcomes.
What do you need to bring
- Experience: 3 years of collections, credit, or customer support experience.
- Education: High school diploma with equivalent collections experience required.
- Skills: Strong negotiation skills, banking and financial acumen, ability to multi-task while maintaining attention to details.
- Communication: Excellent oral and written communication skills; natural ability to engage, guide, and support consumer customers through complex and difficult financial discussions.
- Engagement: Ability to work independently, as well as collaborate as a team with all levels of the organization.
Your way to impact
- Training: Training will take place during the first 5 weeks of employment. Training is scheduled Monday - Friday from 7:00 AM to 3:30 PM MST.
- Post Training Shifts: This role offers a variety of shift timings from Monday to Friday, with no evening or weekend schedules.
- Location: This role is intended to be performed remotely from Arizona.
- Salary: This is an hourly role with a minimum rate of $23 per hour.
- Benefits : A full explanation of benefits offered can be found here:
Our Benefits:
Any general requests for consideration of your skills, please
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