Wells Fargo Commercial Collections Representative 

United States, Iowa, Des Moines 

623134095

In this role, you will:

• Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research

• Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans

• Review account equity to determine loss projections

• Monitor portfolio for policy compliance and adherence to risk ratings

• Assist in the training of entry level staff

• Participate in conducting issue specific training in conjunction with Manager

• Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue

• Lead by example, handle core assignments effectively while taking on additional responsibilities

• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2 years of Collections experience

• Experience working in roles within Accounting, Accounts Receivable/Payable

• Customer service/Customer Care experience

• Experience working with the following systems: Artiva, and Infolease

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

• Sound analytical skills with high attention to detail and accuracy

• Experience delivering results in a fast-paced, deadline driven environment

• Sound organizational, multi-tasking, and prioritizing skills

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information

• Ability to work effectively, as well as independently, in a team environment

• A BS/BA degree in accounting, finance, or economics

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.