Wells Fargo Associate Commercial Collections Representative 

United States, Iowa, Des Moines 

762835869

In this role, you will:

• Maintain a high-quality account portfolio through the maintenance, collections, restructuring, modification, refinancing, transferring and file updating on all leases, lease purchases, conditional sales contracts and promissory notes

• Disposition equipment through sales, renewal and release on all terminations

• Utilize a solid understanding of company policies, procedures and collection systems in performance of duties

• Receive direction from supervisors

• Make decisions and resolve issues to meet business objectives

• Interpret policies, procedures, and compliance requirements

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service/Customer Care experience

• Experience working with the following systems: Artiva, and Infolease

• Intermediate Microsoft Office (Word, Excel, and Outlook) skills

• Excellent verbal, written, and interpersonal communication skills

• Ability to provide strong customer service while actively listening and responding in an appropriate manner

• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change

• Sound analytical skills with high attention to detail and accuracy

• Experience delivering results in a fast-paced, deadline driven environment

• Sound organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Candidate must be based out of posted location

• This position offers a hybrid work schedule

• Relocation assistance is not available for this position

• Ability to work additional hours as needed