Td Bank Senior Manager Communication Strategy Canada, Ontario, Toronto 781428504
Pay Details:
$108,800 - $163,200 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
A strategic communicationsand change expertadept at collaborating with stakeholders, researching audience demographics, and creating employee-centered, inclusive strategies.
Develop tailored plans that resonate across various demographics, roles, and regions, driving awareness and adoption of technology changes through inclusive campaigns.
This role demands a data-driven, empathetic leader who balances strategic vision with hands-on execution, delivering high-impact communication plans to support digital transformation and foster transparency, adaptability, and continuous learning.
,mentor, and sponsora team of Communication andCreativespecialists.
understand their audiences,communication challenges,andfeed this input into communication strategies for Employee Enablement.
Use judgment and discretion to navigate and resolve complexcommunication challenges, collaborating with internal partners for successful outcomes.
Review and contribute to the delivery of communication insights to executive leaders and business partners to drive strategic improvements and foster transparency.
Stay updated with emergingtrends,tools, techniques, and methods foraudience engagement,presentation, andvisualizing key information.
Work closely withEmployee Enablement Product teamsto shape and prioritizeprojectcommunication needs.
Oversee creation ofhigh qualityaudio-visual communication resources to support communication campaigns andtraining activities.
Create and deliver effective campaigns to drive employee technology engagement with business and productivity tools.
availabledata to ensure team is equipped to formulate well defined solutions to solve business problems.
teamapplies audience engagementexpertiseacross the organization to build and deliver on business analytics and insights.
Support execution with excellence on key initiatives/programs
Design effectivetestand learn for various programs or scenarios.
objectives.
opportunities for business growth within a specific business or function byidentifyingpotential use cases and value drivers.
Proactively support the identification of issues,trendsand opportunities, and bring forward recommendations based on judgment and facts.
create compelling and effective communication materials to maximize ROI on technology investments.
objectives.
Protect the interests of the organization –identifyand manage risks, and escalate non-standard, high-risk transactions /activitiesas necessary.
Manage oversight process, risk-based identification and monitoring of related risks and regulatory compliance across the supported functions, while ensuring key controls and processes are effectively managed.
Oversee or lead the facilitation and/or implementation of action / remediation plans to address performance / risk / governance issues.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.
representTD's brand.
Connect the alignment of colleagues' contributions with the TD Shared Commitments
Build andretainan engaged and diverse team that embraces diversity of thought,creativityand curiosity; where every colleague and customer are valued, respected, and listened to; committed to a common goal and collaborate to move with speed and get things done.
retainingdiverse slate of candidates, nurturing mutual respect, inclusivity of thought and collaboration to drive successful results.
identifystrong talent, recruit and develop a diverse talent pipeline of qualified workforce to innovate and maximize individual strengths to lead to a better business outcome.
objectives;ensuringtimelyfeedback, motivating appreciation and recognition to all colleagues.
Enable a continuous learning culture by proactivelyseeking, listeningtoand actioning feedback from peers and from colleague listening opportunities to continuously improve the colleague experience and grow your personal leadership.
Foster an environment that promotes sharing of knowledge, information, skills, and subject matterexpertiseamong the team; ensuretimelymanagement and escalation of issues and create opportunities to collaborate with other functions and teams.
Lead your team through change and create an environment where teams feel psychologically safe to challenge current practices by modeling resiliency and flexibility, communicating a compelling vision with clarity and empowering colleagues to drive innovation.
driveresults.
Develops annual and/or long-term plans for own area that are aligned with enterprise-wide priorities, reinforcing a focus on results that align to One TD
objectives,promotingandfacilitatingon-going feedback/coaching and conducting Quarterly Check-Ins for all colleagues to drive accountability and business results.
proceduresand guidelines of conduct.
BREADTH & DEPTH:
Oversee and lead a large and/orhighly complex, and diverse reporting function for an area of significant risk,complexityor scope.
anticipatingemerging trendsand;identifyingoperational efficiencies and opportunities with other business management / enterprise areas.
Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals etc.)
execute oncommon goals.
Focus on longer-range planning for functional area (e.g.12 months or greater)
Generally, reportsto executive management
EXPERIENCE AND / OR EDUCATION
Undergraduate degree or advanced technical degree preferred (e.g., math, physics, engineering,financeor computer science) Graduate's degree preferred with either progressive project work experience or
yearof relevant experience; higher degree education and research tenure can be counted.
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
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