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Wells Fargo Contact Center Planning Administrator 
Philippines, Maypajo 
7809317

18.08.2024


In this role, you will:

  • Monitor daily attendance and make adjustments to staffing levels and schedules as needed
  • Track Paid Time Off requests
  • Maintain daily logs and monitor phone agent adherence to schedules
  • Identify and recommend opportunities for process improvement and risk control development
  • Schedule off phone time through manager discussions and volume research
  • Create capacity planning reports
  • Make decisions and resolve issues to meet business objectives
  • Interpret policies, procedures, and compliance requirements
  • Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
  • Interact with internal customers
  • Receive direction from leaders
  • Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements


Required Qualifications:

  • 2+ years of Contact Center Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:

  • 2+ years of experience in workforce management.
  • 2+ years completion in college.


Job Expectations:

  • Must be amenable to work in McKinley, Taguig City.
  • Must be amenable to work on night shifts.
  • Must be flexible with weekends shift schedules.

29 Sep 2024


Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.