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Wells Fargo Contact Center Planning Administrator Philippines, Maypajo 754137230
In this role, you will:
Monitor daily attendance and make adjustments to staffing levels and schedules as needed
Track Paid Time Off requests
Maintain daily logs and monitor phone agent adherence to schedules
Identify and recommend opportunities for process improvement and risk control development
Schedule off phone time through manager discussions and volume research
Create capacity planning reports
Make decisions and resolve issues to meet business objectives
Interpret policies, procedures, and compliance requirements
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Required Qualifications:
2+ years of Contact Center Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
At least 2 years end-to-end Workforce Management support.
Job Expectations:
Amenable to work in Night Shift, rotating hours, weekends and holidays
Willing to work in 100% onsite in our branch in Upper McKinley Hill, Taguig City
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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