Wells Fargo Contact Center Planning Administrator POOLING 

Philippines, Maypajo 

287310651

In this role, you will:

• Monitor daily attendance and make adjustments to staffing levels and schedules as needed
• Track Paid Time Off requests
• Maintain daily logs and monitor phone agent adherence to schedules
• Identify and recommend opportunities for process improvement and risk control development
• Schedule off phone time through manager discussions and volume research
• Create capacity planning reports
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Contact Center Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2 years end-to-end Workforce Management support.

Job Expectations:

• Amenable to work in Night Shift, rotating hours, weekends and holidays
• Willing to work in 100% onsite in our branch in Upper McKinley Hill, Taguig City

27 Feb 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.