Bank Of America Team Developer 

India, Tamil Nadu, Chennai 

780395485

Job Description*

The purpose of the job is to research and decision debit card claims in compliance with Regulation E, Issuer guidelines (VISA/MasterCard) and bank’s polices & procedures. In addition, the quality of the transactions should be within predefined parameters laid down by the business and regulatory requirements.

Responsibilities*

• Respond to customer requests in a timely manner by processing claims.
• Investigating determine the best course of action for the Customers to resolve the claim or setting the correct expectations.
• Should have strong understanding of the internal policies, procedures, Visa and Master Card guild lines to dispute resolution and regulatory requirements when reviewing customer’s accounts.
• Ability to follow logical, analytical approach to researching and problem solving.
• Must be able to balance Quality and Productivity expectations.

Education*

Experience Range*

03 Years To 05 Years.

Foundational Skills*

• Good Communication Skills.
• Good Analytical Skills.
• Good knowledge of Credit & Debit card industry.
• Good knowledge on handling customer disputes for both fraud & non-fraud.
• Knowledge of claims lifecycle and applicable regulations.

Desired Skills*

• Ability to follow logical, analytical approach to researching and problem solving.
• Knowledge of claims lifecycle and applicable regulations.

Work Timings*

• 07:30 AM To 04:30 PM IST (Should be flexible as per business needs).