Bank Of America Team Developer 

India, Tamil Nadu, Chennai 

681083560

Process Overview*

Credit BDR process caters to credit cards billing disputes and ensures it’s resolution by adhering to regulatory guidelines, following specific servicing procedures, and responding within specified timeframes.

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims and Chargebacks.
• Must be able to balance quality/productivity expectations.
• Should have strong understanding of the internal policies, procedures, Visa and Master Card guild lines to dispute resolution and regulatory requirements when reviewing customer’s accounts.
• Ability to follow logical, analytical approach to researching and problem solving.
• Investigating determine the best course of action for the Customers to resolve the claim or setting the correct expectations.

Education*

• Graduate in any stream.
• Certifications If Any: NA.

Experience Range*

• 04 Years To 06 Years.

Foundational Skills*

• Good Communication Skills (both written and oral).
• Sound Banking Domain Knowledge.
• Good Knowledge of Credit & Debit Card Industry.
• Good Knowledge on handling customer disputes for both fraud and non-fraud.

Desired Skills*

• Analytical skills to understand customer queries.
• Detail oriented.

Work Timings*

• 07:30 AM to 04:30 PM IST.

Job Location*