Bank Of America Team Developer 

India, Tamil Nadu, Chennai 

560516732

Job Description*

This individual will be responsible for overseeing transaction processing, maintaining accuracy in records, and facilitating effective communication between the banking backend, onshore and branch teams. Associate should be comfortable in a fast-paced, detail-oriented environment and is dedicated to maintaining the highest standards of accuracy, Turn around time and compliance in banking operations.

Responsibilities*

Responsible to interact with LOB and Branch Offices via email and via calls (Skype call and Avaya calls)

Identify and escalate control issues, errors, and efficiency opportunities.

Work in a fast-paced environment and have the ability to prioritize and multi-task under pressure.

Provide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, Client Associates and Financial Advisor and communicate effectively with Merrill Branch & LOB.

Ensure that all established procedures are followed.

Adhere to GRG (Global Reconciliation Governance) policies while taking care of Abandoned property Month end Reconciliation.

Review of Abandoned Account forms for accuracy and if the form is complete the associate will contact the necessary team to follow the client’s instructions to either reinstate or liquidate the account.

Requirements*

• Change orientated – can identify workflow/systems inefficiencies and come up with new ideas for improvement
• Creative and analytical approach to problem solving
• Strong communication and interpersonal skills and ability to change communication style based on the audience
• Strong knowledge in MS Office products including MS Excel, PowerPoint
• Attention to details and drive for accuracy
• Ability to work well under pressure
• Basic knowledge of six sigma and MIS
• Strong operational know how and understanding of end to end process delivery
• Strong on customer centricity and approach to improve processes and better customer experience.
• Flexible in shift timings as we follow evening shifts only

Minimum Graduate, commerce stream preferred.

Certifications If Any - Any certification in finance or banking

Experience Range*

36 to 78 months experience

Foundational skills*

Good communication, verbal/written both and listening skills. Basic understanding about Banking operations & finance, strong analytical skills with great attention to details to perform the document review and reconciliations, Organized and able to multi-task in a fast-paced environment

Work Timings*

05:30 pm - 02:30 am IST or 06:30 pm – 03:30 am IST or 07:30 pm - 4:30 am