Bank Of America Team Developer 

India, Tamil Nadu, Chennai 

63269267

Job Description*

Associate will need to understand the claim lifecycle and review the claim for valid compelling evidence and take decision to pay or deny the claim.

Responsibilities*

• Respond to customer requests in a timely manner by processing Claims within Turn Around Time.
• Investigate the claim to review if all previous steps are correctly completed (TSP, Fraud Report, Review Merchant Credit).
• Pursue chargeback as per guidelines provided by Visa/MasterCard/ Pulse.
• Determine the best course of action for the Customer to resolve the claim.
• Should have strong understanding of the internal policies, procedures, Visa and MasterCard guidelines to dispute resolution and regulatory requirements when reviewing Customer accounts.
• Adherence to the SLA’s – productivity, turn-around-time, and accuracy.
• Adhere to Reg E timelines.
• Should be flexible in working multiple functions.

Education*

• Graduation (B. Com), Post Graduate (MBA, M. Com).
• Knowledge of Claim Resolution process (Preferred).
• Certifications If Any: NA.

Experience Range*

• 04 Years To 06 Years.

Foundational Skills*

• Fundamental understanding of Debit Cards.
• Excellent Communication Skills (both written and oral).
• Understanding of US Banking Regulations.
• Strong analytical skills.
• Highly proficient with Microsoft Office Tools.

Desired Skills*

• Detail oriented.
• Ability to work well under pressure and exceed targets of the process.
• Ability to multitask and adapt to change.
• Proven Problem-Solving Skills.
• Self-motivated and results orientated.
• To be flexible to work in rotational shifts.

Work Timings*

• 07:30 AM to 04:30 PM (Should be flexible as per business needs).

Job Location*