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Bank Of America Executive Travel Scheduler - Agent United States, North Carolina, Charlotte 779866336
Job Description:
Job Description:
This job is responsible for managing executive travel scheduling and reservations of internal flights. Key responsibilities include the successful design, delivery and communication of travel schedules. Job expectations include supporting multiple internal and external stakeholders to Bank of America and delivering a safe and quality travel experience for employees.
This individual will form part of a team that provides high touch service to our Senior Management. You will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed.
The responsibilities and duties will consist of the following:
Interact and provide direct support to senior management of the bank to assist with the scheduling/coordinating of future travel requests.
Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre in coordination with Corporate Aviation.
Provide consultative advice, solutions, and recommendations ensuring adherence to the expense standard.
Aligning with all legal standard requirements, which include required training, compliance, and sanctions.
Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance.
Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging, or email servicing platforms.
Operate in multi-channel (phone, email & chat) servicing environments where you are accountable to key performance indicators of success, such as customer satisfaction , key efficiency metrics for example call adherence and call service metrics.
Use positive telephone service techniques; act on special customer requests and maintain excellent client relations.
Express passion and energy within the organization and always act according to company ethics, values, and compliance guidelines.
Review and reconfirm Executive Travel reservations/PNR for ticketing, quality/accuracy, client critical issues, vendor services, or lowest fare.
Responsibilities:
Coordinates all travel arrangements for employees and clients including scheduling, updating and canceling
Acts as primary contact for employee travel related inquires
Communicates timely updates, changes and needs of both employees and client
Follows all policy and procedures as outlined by Bank of America corporate travel
Requirements Experiences/Skills:
Detailed understanding of fares and ticketing rules, for car, air, hotel travel
Experience working in a high touch service environment where performance is measured
Background in Business (Corporate) Travel providing White Gloved Service
Knowledge and experience of:
Air, rail, hotel, car booking
Calculating and Processing exchanges
High proficiency in Native Sabre GDS minimum 5+ years
Passion for Excellence in Client Service
Thorough - act with integrity, and deal sensitively with personal and confidential traveler information
Ability to research and resolve customer service and traveler issues independently and /or with supplier
Problem Solving, with a process improvement attitude
Able to work under pressure, with a sense of urgency while maintaining a professional rapport and multi-task, accepting, and adapting to change quickly and expertly
Learning agility and ability to act on constructive feedback
Possess a strong understanding of travel trends and industry standard processes
Be a self-starter, and self-motivated with exceptional judgment skill to exceed in a high-pressure environment.
Strong MS office experiences (Word, Excel, PowerPoint – Access exp is desired).
Strong oral and written communication skills. Be able to communicate effectively with senior management.
Strong attention to detail and be able to problem solve critical issues. Be able to make critical decisions quickly and effectively.
Effective planning and organization skills.
Desired Experiences/Skills:
Strong MS office experiences (Word, Excel, PowerPoint – Access exp is desired).
Previous experience with aviation scheduling software (Professional Flight Management – PFM is preferred)
Ability to positively influence team and peers
Skills:
Attention to Detail
Customer and Client Focus
Decision Making
Prioritization
Written Communications
Critical Thinking
Data Collection and Entry
Innovative Thinking
Policies, Procedures, and Guidelines Management
Relationship Building
Active Listening
Adaptability
Business Operations Management
Issue Management
Problem Solving
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
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