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Bank Of America Program Manager United States, North Carolina, Charlotte 77817645
This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.
• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders
• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives
• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators
• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders
• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives
• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution
• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.
• Program Management
• Project Management
• Reporting
• Consulting
• Problem Solving
• Leadership Development
• Performance Management
• Collaboration
• Presentation Skills
• Prioritization
• Issue Management
• Risk Management
• Process Design
• Process Performance Management
• Oral Communications
Minimum Education Requirement:
Required Education & Experience:
• Bachelor’s degrees or above in fields including but not limited to: Business Administration, Finance, Economics, Process Engineering, Operations Research,
• 5+ years of relevant work experienceRequired Skills:
We are seeking candidates with a proven track record of seamlessly leading and executing enterprise-wide initiatives.
Intellectual Curiosity
• The role requires strategic and critical thinking and willingness to dig into the details and fully understand, escalate and debate business processes, cross-functional impacts, risk and issues.
• Demonstrates understanding of and passion for the “why”.
• Looks around the corner, explores uncharted territories with an “outside-in” perspective.
• Life-long learner who not only assertively educates self, but encourages others to learn and grow.
• Feels ownership and accountability for delivering high quality work, able to prioritize effectively, adapt, and meet strict deadlines.
• Ability to recommend and implement process control improvements.
Executive Interaction & Communication
• Strong written, verbal, presentation creation and delivery skills.
• Strong Stakeholder management and cross-functional team engagement.
• Strong command of risk management, with the ability to forecast issues and develop mitigation strategies.
• Communications are timely, concise, easy to follow and tailored to topic, audience, and competing priorities.
• Exercises excellent judgment, discerning appropriate moments to challenge or insert point of view.
• Presentations tell a compelling story and influence action.
• Asks the next level of questions, applies context to determine direction.Technical Skills
• Mastery of project management methodologies (e.g. Agile, Scrum and Kanban) and ability to foster an environment that supports rapid iteration, flexibility, and continuous delivery.
• Extensive documentation of Project Charters and Requirements.
• Proficiency using Agile software (e.g. JIRA/Confluence), Microsoft Excel and Power Point.
• Six Sigma or Project Management Certification, desired, but not required.
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