Uber Client Success Specialist 

United States, West Virginia 

777833473

About the Role

- - - - What the Candidate Will Do ----

1. Lead a book of business of SMB restaurant partners on the Uber Eats platform
2. Proactively identify key risks within your book of business, and engage Restaurant partners through outbound phone calls, monthly reviews, and ongoing performance delivery
3. Find opportunities to cross-sell related products by working cross-functionally to expand your accounts
4. Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners
5. Maintain communication channels with merchants via email, phone, and face-to-face meetings
6. Champion restaurant partner feedback to help drive insights
7. Act as an ambassador of Uber Eats' mission, brand, and product

- - - - Basic Qualifications ----

1. At least 1+ year of experience in sales, operations, account management, or similar functions

- - - - Preferred Qualifications ----

1. Strong critical thinking ability
2. Analytical skills - ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce (Nice to Have)
3. Experience creating processes and solving problems in scale
4. Outstanding work ethic and attention to detail
5. Excellent communication
6. Ability to clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients
7. Willingness to roll up your sleeves, and get in the weeds with our highest value partners
8. Experience with Salesforce and Google Sheets/Excel

For New York, NY-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

For Philadelphia, PA-based roles: The base hourly rate range for this role is USD$31.98 per hour - USD$33.78 per hour.