Uber Client Success Specialist 

United States, West Virginia 

438748058

About the Role

Account Managers are critical to retaining our highest-value accounts, ensuring new partners are successful on our platform, and consulting partners that have the potential to grow.

What You'll Do

• Manage a book of business of UberEats restaurant partners
• Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
• Upsell merchants on marketing products (ads, promotions, etc)
• Build processes and standardize best-practices within merchant success and your territory
• Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
• Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
• KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
• Excel in hands-on vendor management and training of new merchant features or products
• Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

• At least 1 year of experience in sales, operations, account management, or similar functions

Preferred Qualifications

• Proficiency using Excel, Google Sheets, Tableau, Python, or other similar data tools
• Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
• Experience upselling promotional products and ads
• Excellent communication
• Strong critical thinking ability
• Cold-calling and effective outreach strategies
• E-commerce or marketplace experience
• Outstanding work ethic and attention to detail

For San Francisco, CA-based roles: The base hourly rate range for this role is USD$35.58 per hour - USD$37.50 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link .