Goldman Sachs Asset & Wealth Management - CRM Product Manager 

United States, New York, New York 

777474353

How You Will Fulfill Your Potential as a Product Manager

• Define the strategic direction of feature development by building consensus among stakeholders, and partnering with engineers, designers to deliver high-quality experiences for the Sales organization
• Spend time with users (Sales and other teams) and platform stakeholders to validate product opportunities and to develop an understanding of our users and business OKRs.
• Prioritize the product backlog informed by stakeholder feedback, domain expertise, user insights, and market research to make informed trade-offs between new feature development, platform investment, and optimizations (build vs buy vs borrow)
• Analyze quantitative and qualitative metrics including user feedback to inform product strategy
• Compile user stories and acceptance criteria in collaboration with subject matter experts, engineers, and designers
• Develop a collaborative working relationships with business, engineering and design teams to establish a safe team environment focused on collaborative problem solving and transparency.
• Identify and escalate risks and dependencies across the program
• Lead training and rollout of new features and work closely with the users in a “white glove” approach to drive adoption and obtain feedback
• Keep abreast with industry trends to identify and respond to new opportunities

Basic Qualifications

• 7+ years of Product Management experience within financial services technologies and CRM platforms
• Excellent written and verbal communication skills, including experience working directly with both technical and non-technical stakeholders
• Experience with Salesforce and Marketo is helpful
• Experience with all stages of the development lifecycle: inception, analysis, design, review, testing, and deployment leveraging agile development methodologies
• Proficiency in collaborating with technical teams, understanding software architecture, and translating technical concepts to non-technical stakeholders.
• Experience engaging with stakeholders to design the customer experience, develop and communicate the product roadmap and define and prioritize requirements
• Demonstrated success in leading and mentoring cross-functional teams, managing complex projects, and delivering software solutions on schedule and within budget.
• Be a strategic thinker, able to lead project working groups, possessing strong facilitation and data gathering skills, and able to provide creative & innovative solutions

Experiences that will help you thrive:

• Must have a client and product mindset with experience collaborating with key stakeholders to propose products and their associated features
• Strong creative leader, self-motivated with analytical mindset who can multi-task to solve interesting and difficult technical problems under time pressure and with resource constraints
• A demonstrated ability to rationalize ambiguous, open-ended problems and establish and communicate and plan for progression.
• Ensure systems can scale to handle increasing business volumes, optimize performance and throughput. Good understanding of distributed systems
• Be an advocate of best practices for system design and conformance to high standards for coding, testing, debugging and implementation

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