Bank Of America Group Operations Manager 

India, Telangana, Hyderabad 

777122832

Process Overview*

Enterprise Independent Testing (EIT) team is engaged in the following activities:

• Activity and Quantitative Test Execution (AQTE)
• Employee Quality Reviews
• Data testing
• Sampling and Test Development
• Tech Tools & Analytics and
• Reporting and Analysis

Job Description

The responsibilities of the incumbent will include the following for the Global Banking and Global Markets testing portfolio:

Delivery Management

• Partner with EIT Line of Business leaders to drive execution of strategic priorities for the portfolio.
• Develop end to end understanding of the business processes and manage seamless delivery for a diversified business portfolio.
• Lead internal team routines, communications, reporting, ad-hoc analysis, and presentations.
• Drive automation ideas & process simplification resulting in efficiencies and business impacts through portfolio analyses.

Stakeholder Management

• Establish a healthy working relationship with global and local stakeholders, understand their strategic and tactical requirements.
• Establish multiple channels of communication with key stakeholders and provide them with regular updates on key priorities.

Operations Excellence and Risk Management

• Understand the business and key risk drivers to identify areas of improvement (including automation leveraging emerging technologies) to increase productivity/utilization, reduce risk.
• Work with Operational Excellence team for structured ideation sessions – collate ideas thematically, oversee ideas execution implementation and measure the benefits post implementation.
• Perform periodic risk assessment to analyze and evaluate current / potential risks. Partner with BCCME team to record risks, finalize mitigation plan and drive implementation.

Responsibilities

• Continually assess staffing needs, supervise, and evaluate the team members periodically and maintain forecast.
• Track attrition and identify ways to reduce attrition and variability.
• Create an engaged and happy team with high employee satisfaction indexes.
• Identify and execute future skills and competencies for the team in line with the strategic priorities of GBS and EIT, create effective upskilling plans and career opportunities.

Requirements:

Education*Graduation / Post Graduation qualifications from premier institute; domain certifications would be preferred.

17+ years of experience in Banking operations across domains with at least 7+ years experience in Global Market operations and having exposure to Global Banking operations.

Foundational skills*

• Experience in risk management preferably in a banking environment with regulatory, testing or audit experience.
• At least 7 years’ experience in building and managing remote large teams (> 50 resources)
• Strong business acumen and understanding of Banking processes especially Global Market operations including but not limited to Collateral & Exchange Traded Derivatives, Currencies and Commodities, Asset Services, Global Equities, Fixed Income, Global Payments, Client Operational Services
• Sound knowledge of risk governance frameworks & processes, business continuity
• Ability to work in fast paced environment with competing priorities.
• Demonstrated intellectual curiosity and critical thinking with ability to think strategically and execute tactically.
• Exposure to working with US based line of business partners.
• Advanced Excel and PowerPoint proficiency – ability to create executive level presentations.

Desired Skills:

• Analytics: Ability to interpret data, conduct gap analysis and develop and execute action plans accordingly
• Communication and People Skills: Articulate communicator who can interact across levels of the organization with executive presence.
• Stakeholder Management: Demonstrated ability to manage senior stakeholders across central control function teams: risk, audit, finance, HR, corporate real estate, etc.
• Operational Excellence: Experience in driving operational excellence projects (Six Sigma, Lean) for an Operations function - Six Sigma certification (Green Belt / Black Belt) would be an added benefit.
• Technology: Interest and attitude to upskill in emerging technologies e.g., Python
• Previous exposure of collaboration with technology teams to drive automation efforts.
• Exposure to setting up and running internal quality review processes or testing of control effectiveness.

Work Timings*

11:30 AM to 8.30 PM