Microsoft Group Manager - Operations 

Taiwan, Taoyuan City 

179085925

focuses on talent development and recognizesand rewardsgreat work

In this management role you willbe responsible forthe delivery of a range of critical operational services that enable compliant,you will alsobe requiredto recruit,

As a critical member of the managementyou will also be able to contribute to the strategic direction of the organization and help deliver innovations in our processes, policies, and tools to make it easier to do business with Microsoft.  The role will also

Required/Minimum Qualifications

• , Operations, Finance or related field AND 4+yearswork experience in program management, process management, process improvementOR equivalent experience.
• Candidiateshould be ready to support PST hours (9pm - 6am IST)

• 2+ years management (e.g., people, project, process, vendor, change) experience.

• A fluent command of English proficiency in verbal & written communication.

or Preferred Qualifications

• , Operations, Finance or related field AND 8+years experiencein program management, process management, process improvement

• Master's Degree in Business, Operations, Finance or related field AND 6+ years program management experience, process management, process improvement

• OR equivalent experience.

• 4+ years people management experience.

• Experience working in a customer service environment and in a large matrixed multinational company.

• Technical, Business, Financial and Marketing background to drive pipeline management, support services, process improvement and business analytics.

• Experience with similar industry Business Value deal constructions.

• quotesand invoices, as well as evaluation and review of complex proposals, agreements, and amendments.

• Experience in complex, global programs where design, development, and implementation of new processes, systems and organizations arerequired

People Management

• Managers deliver success through empowerment and accountability bymodelling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• objectives

• Care - Attract andretaingreat people; Knoweach individual’scapabilities and aspirations; Invest in the growth of others.

• Coachesteams to understand andidentifycurrent program risks, impact, and mitigation plansimpactingthe broader unit.

• identifyand scope opportunities to developnew programsand improve current onesimpactingthe broader unit.Coachesteams toidentifyand resolve root problems (e.g., root-cause analysis), define the program strategy, gather program requirements,identifyresource needs, create the project plan and targets, and work across teams to align on the plan of record. Helps teams improve operations of existing programs by applying industrymethodology, defining program issues, assessing various scenarios, and selecting theoptimal

• objectivesare met. Simplifies complex inputs into program design.

• Objectives

• maintainthe rhythm of business (ROB) during plan execution to ensure participants and stakeholders arecommunicating and responding according to the necessary cadence. Leads teams to work across teams (e.g., Landing, Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.

• leveragedata and performance metrics (e.g.,Objectivesand Key Results [OKRs] and Key Performance Indicators [KPIs]) todemonstrate

• financial management, performance metrics, and resource needs for programs. Ensurescapacityof the team is aligned to project workload and complexity. Helps teams communicate the program status to relevant stakeholders and holds them accountable for following the established schedule and processes. Establishesobjectives

• impactone another. Helps teams work with other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Helps teams develop processes around scope and scheduled changes forprograms, andprovides

• identifywhat is working and what is not and make improvements accordingly.

• identifycurrent and/or future program risks and mitigation plans, as well as opportunities to streamline andoptimizeprograms based on lessons learned thatimpactthe broader unit.

• utilizedirection and strategy from leadership to advocate and influence sponsorshipregardingbusiness area of expertisein order tocreate and execute plans that shift current priorities to new organizational initiatives andobjectives, and influences others to changebehavioraccordingly. Helps teams define vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Helps teams ensure buy in and adoption of the new program or change by others in the organization. Encourages teams to develop the collateralrequired

• • Embodyour