Honeywell Sr. Director CX Order Cash 

Mexico 

776866188

The Sr Director, OTC will lead the effective and efficient delivery of Collectionsand Disputes end-to-end processes and act as a critical CX leadership partner toIntegrated Supply Chain (ISC) focused on aligning CX and ISC goals to drivestrategic and operational success
RESPONSIBILITIES:

• Lead Global team of 150 members across North America, Asia, LatAm, and EMEA regions to achieve "Best in Class" performance by executing the following and meeting annual business objectives:
• Lead the challenge of internal thinking with a view towards ensuring continuous improvement of Collections and Disputes processes and their implementation
• Serve as the lead focal point for collaboration with ISC across the Customer Service, Collections, and Disputes domains
• Lead a team of order booking and invoicing for projects and services across globe
• Establish & deliver key performance indicator criteria and metrics, achieve service targets and communicate performance to key business stakeholders.
• Optimize end to end processes to drive process efficiency (in part through automation); identify & implement new services opportunities.
• Provides input to, and operates within, operational budget & quarterly forecasts.
• Responsible for identifying service delivery issues, and formulating remediation plan to address persistent issues.
• Ensures consistent application of accounting policies, standards, and internal controls for transactions & account reconciliations within the Collections and Disputes team.
• Governs global process and design standards; identify and escalate (if necessary) process deviations that are not driven by local, regulatory considerations
• Ensure compliance with Sarbanes Oxley and other regulatory and process requirements
• Conceive and implement a self-audit process to proactively identify improvement opportunities which improve process value, increase compliance and reduce costs
• Establish a robust feedback, corrective actions and communications process
• Manage, motivate, and develop team members to ensure high-performing talent, succession depth and diverse and inclusive teams.

YOU MUST HAVE

• Bachelor's degree in Business Administration, Commerce, Supply Chain, Finance, Accounting, or related field required.
• 7-10 years of experience leading and growing a global client-service or customer-oriented function involving transformational initiatives and processes across multiple functions and geographies.
• 7+ years of experience working within Customer Service or Order to Cash business processes.
• 5 years in a senior leadership role with direct continuous and process improvement experience and/or delivering multiple/complex projects.
• Extensive knowledge of industry best practices across the Sales Order to Cash areas and broad knowledge of financial management.
• Knowledge of Manufacturing processes, inventory management, warehouse, and distribution.
• Experience delivering E2E processes with in-sourced and out-sourced/service management components.
• Strategic and forward thinking with the ability to drive execution to deliver results.
• Strong collaboration and relationship management knowledge, skills and abilities to establish creditability and
• confidence with customers and employees.
• Strong personal presence and ability to influence, galvanize and align customers and employees at all levels.
• Strong ability to identify root cause of behind processes issues, form creative solutions, and ultimately execution the solutions to remediate the problem.
• Ability to interact with and present to all levels of the organization to drive alignment to strategy & decision making (Controller, VP levels), and direct execution through their teams (Director, Manager, Analyst levels).
• Demonstrated ability to lead and motivate people/teams in a matrix and global environment from diverse cultures & backgrounds towards a common vision and achieve superior operational results.
• Demonstrated ability to build credibility and positive working relationships to effectively drive business objectives.
• Must be able to plan and execute work that contributes to business results through an understanding of the vision, mission, and strategic priorities of the organization.
• Knowledge of SAP and key applications supporting core OTC processes.

WE VALUE:

• Develops a culture of customer first, collaboration, innovation and risk taking, speed and flexibility.
• Excellent team builder and talent developer
• Executive presence, excellent influencing skills and the ability to communicate at all levels of the organization both orally and in written communication
• Global business and cross functional leadership and change management experience
• Strong customer focused mindset and ability to drive excellence both for internal business partners and external customers
• A self-starter with the ability to think, act/execute on a strategic level combined with the ability to roll up your sleeves and dive into the details
• Strong business process improvement orientation
• Quantitative and analytical skills
• Strong international operational experience
• Ability to work on legal/compliance matters
• Experience with key analytic applications (e.g., Microsoft suite) and core business applications (e.g., CRM, SAP)
• Functional knowledge of commercial and operational processes
• Managerial skills (people, projects and workflow).

• JOB ID: HRD233158
• Category: Customer Experience
• Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
• Exempt