Uber Operations Manager Uber Direct 

United States, West Virginia 

771377268

This role combines strategic thinking, data analysis, project execution, and cross-functional collaboration. You’ll work closely with local and regional teams—including Marketplace, Commercial, and other Delivery Ops stakeholders—to solve complex problems, challenge the status quo, and drive operational excellence.

• Be the connector: Act as the key point of contact across Ops, Commercial, and Marketplace teams to align priorities and co-create solutions

• Drive excellence: Lead the execution of strategic operational initiatives that grow the Uber Direct business, expand supply types, and pilot new programs

• Champion innovation: Identify and implement process improvements that simplify the delivery experience for earners and merchants

• Own trip performance: Monitor, analyze, and act on key operational metrics to ensure high-quality delivery across verticals (restaurants, groceries, retail)

• Balance short- and long-term goals: Understand how today’s actions contribute to Uber Direct’s long-term success in Latin America

• Move fast and smart: Experiment, iterate, and push boundaries to find scalable solutions that deliver tangible results

• Fluency in English (written and spoken)

• Proficiency in SQL and experience building data reports

• 3+ years of experience in operations, strategy, analytics, or a related role (preferably in a tech or startup environment)

• Strong project management and stakeholder engagement skills

• Analytical mindset and comfort with performance measurement and experimentation

• Self-starter attitude with the ability to thrive in fast-paced, ever-changing environments

• Excellent communication skills and ability to work cross-functionally across levels and teams

• A passion for problem-solving, continuous improvement, and operational impact

• Advanced skills in Excel/Google Sheets

• Experience with Python for analysis

• Familiarity with project management tools such as Asana

• Background working with cross-functional teams including Sales, Account Management, Product, or Support

• Strong stakeholder management experience, especially in complex environments

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .