Uber Vendor Management Specialist BPO sites 

United States, West Virginia 

771372677

What You’ll Do

• Coordinate the implementation of Action Plans with our BPO sites, in order to improve performance metrics.
• Implement and lead control mechanisms to monitor performance of the different LOBs operating in our BPO network.
• Bring insights from the BPO sites to be shared with our CommOps Stakeholders.
• Support the implementation of tactical projects in our BPO sites, for performance improvement or to support the launch of new operations.

What You Need

• 2+ years of people management experience in Contact Centers (COE, BPO, GL, or equivalents).
• Knowledge about Performance Monitoring frameworks or tools.
• Experience implementing Action Plans in Contact Centers or equivalents.
• English level B2 or above: proficiency to have business conversations with Stakeholders.
• Exceptional written and verbal communication skills
• Results orientation skills.
• Motivational and Optimistic leadership.

Preferred Qualifications

• Bachelor's degree.
• Google suite proficiency.
• KPI knowledge (for Contact Centers).
• Processes and procedures knowledge.
• WFM understanding.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .