Elastic Renewals Associate 

United States, Texas, Austin 

770641135

• Drive renewals across various client segments
• Develop relationships in various client segment for the renewal process, working cross functionally with multiple Departments such as Customer Success, Sales, Legal, Cloud teams
• Work closely with Customer Success to develop and implement renewals best practices
• Provide a seamless customer journey, finding opportunities for improving customer experience whilst optimising contract renewals
• Demonstrable commercial acuity, having the ability to implement a broad approach, uncovering issues, removing roadblocks and adopting a general Account Management approach
• Tactical awareness, providing operational capabilities around forecasting and reporting.

• 2-5+ yrs experience within renewals, with demonstrable experience of scaling a renewals practice
• Experience working within a renewals team within a SaaS environment
• Strong contract acumen and ability to negotiate on Licence and SaaS agreements.
• Strong Account Management skills and ability to work within a matrix environment
• Comfort working in a fast paced, distributed environment with the ability to manage multiple work streams
• Bachelors degree

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Applicants have rights under Federal Employment Laws, view posters linked below: Poster; Poster; Poster and (Poster)

Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE). On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).

The typical starting OTE range for new hires in this role is listed below. This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

The typical starting salary range for this role is:$91,800—$105,000 USDThe typical starting Target Variable range for this role is:$39,300—$45,000 USDThe typical starting On-Target Earnings (OTE) range for this role is:$131,100—$150,000 USD