Uber Customer Success Manager - National Enterprise Accounts 

United States, West Virginia 

77048723

About the Role

This role demands a combination of operational excellence, analytical rigor, relationship management, strategic thinking, and proactive problem-solving. You will play a vital role in analyzing performance metrics, driving continuous improvement, and identifying growth opportunities to build lasting and mutually beneficial partnerships.

What the Candidate will do

• Operational Excellence: Drive improvement in key operational metrics, enhancing the reliability and efficiency of both partner operations and the Uber Eats platform.
• Data-Driven Insights: Continuously monitor and analyze key partner performance metrics, adoption patterns, and product usage trends to deliver compelling presentations demonstrating value and ROI.
• Account Reviews: Conduct structured and regular account reviews, including Quarterly Business Reviews (QBRs), to assess partner performance, share strategic insights, and align on future objectives.
• Customer Advocacy: Serve as the primary advocate for customer needs, actively coordinating with internal teams to promptly resolve merchant’s pain points and implement product and service enhancements.
• Relationship Management: Proactively build and nurture strong relationships with customers to ensure consistent satisfaction and long-term success.
• Growth Strategy: Identify and pursue opportunities for account growth, recommending tailored products or services, and actively supporting sales efforts to secure renewals and expand partnerships.

What the Candidate will do

• At least 3 years of experience in customer success, operational management, or a highly analytical commercial role. Ideally, you have previous client-facing experience at executive levels
• Proven expertise in operational excellence and analytics, with experience presenting data-driven insights at an executive level.
• A strong background with data and data analysis, making data-led decisions and using sound business judgement. Proficient in using SQL to extract insights and analyze data effectively.
• Strong executive presence and communication skills (verbal and written), capable of articulating complex data insights clearly and effectively.
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners!
• Experience in the technology or food delivery industry

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .