Microsoft Cloud Solution Architect CSA - Modern Service Management 

United States 

770386289

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in Microsoft cloud technologies (Azure, M365, D365, or Power Platform), infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, customer success, and/or consulting
  • OR equivalent experience.
• Experience working in a customer-facing role (e.g., internal and/or external) and preparing customers for operational readiness, governance and long-term organizational adoption.
• Experience in Modern Ops, COE, Cloud Platform Engineering, Site Reliability Engineering (SRE), Operational readiness and Cloud Governance.
• Technical Certification in one or more Cloud technologies (e.g., Azure, Amazon Web Services, Google cloud, security certifications) and adoption and change management certification (e.g., PROSCI Certified Change Practitioner, CCMP).

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • o OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external) and preparing customers for operational readiness and long-term organizational adoption.
• 4+ years of consulting experience on cloud transformation projects.
• 4+ years experience with one or more of the following areas:
  • Agile methodologies (Scrum, Kanban, Lean etc.).
  • FinOps and cloud cost management and optimization.
  • Adoption/Organizational change management.
  • AI/Copilot implementation or adoption.

Microsoft will accept applications for the role until September 8, 2024.

Customer Centricity

• Customer Satisfaction - Drive positive Customer Satisfaction & become a trusted advisor.
• Develops and expands existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders Provides direction to TDMs and builds the bridge between TDMs and Business Decision Makers (BDMs).

Business Impact

• Consumption (Cloud & Customer Success contracts) growth - Develop opportunities to drive Customer Success business results & help Customers get value from their Microsoft investments.
• Resolution of Customer Blockers - Identify resolutions to Customer blockers by leveraging Microsoft Cloud and your professional subject matter expertise.
• Identifies and evaluates industry trends (customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around customer preferences, environments, business needs, competitive landscape), and maps organizational best practices and digital transformation solutions to customer/partner business outcomes.

Technical Leadership

• Learn It All - Align individual skilling to team/area demands & Customer Success goals
• Accelerate customer outcomes - Share expertise in relevant communities, contribute to Intellectual Property (IP) creation & re-use to accelerate customer outcomes.
• Connects gaps and patterns across business and technology areas and drives changes and improvements to existing Intellectual Property (IP), technologies, and/or processes that enable solutions to scale across customers/partner.

• Embody our