HP Service Account Team Manager 

United States, California, Ontario 

76918194

Responsibilities

• Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures.

• Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse services segment management programs and processes for HP strategic customers.

• Assumes responsibility for ensuring the overall business success of a set of services, solutions, or a specific portion of the portfolio, product family, or functional segment.

• Develops strategies and business plans that align with organizational objectives, focusing on driving profitable growth and enhancing total customer experience (TCE).

• Collaborates with cross-functional teams to identify and implement process improvements within the services route to market, delivery, business operations, and individual and team productivity to enhance overall efficiency.

• Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation.

• Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints.

• Acts as subject matter expert, identifies opportunities for customer improvement and policy development and recommends changes in alignment with business tactics and strategy.

• Performs talent management responsibilities including recruitment, performance management, coaching and career development.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Knowledge & Skills

• Agile Methodology

• Business Development

• Business Strategies

• Customer Relationship Management

• Key Performance Indicators (KPIs)

• Product Management

• Project Management

Cross-Org Skills

• Customer Centricity

• Prioritization

• Resilience

• Team Management

• Strategic Thinking

• Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP.

• Uses managerial concepts and company objectives to resolve issues in creative and effective ways.

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (

Full time

No shift premium (United States of America)

-

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.