JPMorgan Team Lead Client Service Account Manager - 

United States, Pennsylvania 

351800503

As a Team Lead Client Service Account Manager in Healthcare Payments, you will guide a team within the Relationship Management department, overseeing the portfolios of our largest and most prestigious healthcare clients. Your leadership will be crucial in cultivating strategic partnerships and ensuring outstanding client satisfaction.

Job Responsibilities

• Lead, mentor, and develop a high-performing team of Client Service Account Managers. Foster a collaborative and inclusive environment that encourages professional growth and development.
• Serve as the executive sponsor for key healthcare payments clients, facilitating strategic and operational activities that promote value and ensure client satisfaction. Guide your team in building and maintaining strong relationships with operational and executive staff within assigned accounts.
• Partner with JP Morgan Bankers, Treasury Management Officers, and other internal stakeholders to ensure a cohesive approach to customer relationship management across our lines of business.
• Lead business development activities to achieve annual revenue targets. Oversee the execution of Strategic Business Reviews, Strategic Account Plans, and Solution Demonstrations. Identify upsell and expansion opportunities to ensure revenue growth.
• Identify potential risk areas that could impact customer retention or damage relationships. Lead the team in effectively communicating and escalating issues internally to ensure timely resolution.
• Oversee the preparation, delivery, and execution of customer orders, contracts, and renewals to support retention and growth. Ensure the team maintains accurate and timely documentation of all activities.
• Demonstrate a thorough understanding of InstaMed solutions, products, and processes. Serve as a thought leader in healthcare payments, guiding the team in articulating our value proposition to clients.

Required Qualifications, Capabilities, and Skills:

• 8+ years of leadership experience in a customer-facing role, with a focus on team management and development.
• 5+ years of experience in healthcare technology, with a proven track record of building and maintaining strategic client relationships.
• Exhibits excellent people skills and the ability to influence and inspire cross-functional teams.
• Displays strong analytical and problem-solving skills, with the ability to make informed decisions.
• Proficiency in Excel, PowerPoint, and Salesforce Lightning.

Preferred Qualifications, Capabilities, and Skills:

• Working knowledge of InstaMed solutions and processes.
• Prior experience in healthcare payment processing.
• Bachelor's Degree or higher.
• Demonstrated knowledge of healthcare patient accounting systems and revenue cycle management.
• Experience with analytics tools and reporting, such as Salesforce reporting and Einstein Analytics.