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Bank Of America Sr Service Specialist United States, Arizona, Phoenix 768601937
This job is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.
Responsibilities:
Responds to client and partner requests received by email, phone, chat, or workflow system
Performs Quality Assurance to ensure high risk processes are completed according to written procedures
Deepens relationships with business partners and clients through quality customer service and responsiveness
Conducts research using various bank systems to enable response to client questions and inquiries
Required Skills:
Must have at least 1 + years work experience responding to client and partner requests received by email, phone, chat, or workflow system
Proficient performing Quality Assurance to ensure high risk processes are completed according to written procedures
A strong deepens relationships with business partners and clients through quality customer service and responsiveness
Must have experience conducting research using various bank systems to enable response to client questions and inquiries
Skills:
Analytical Thinking
Claims Management
Customer and Client Focus
Oral Communications
Written Communications
Account Management
Adaptability
Attention to Detail
Critical Thinking
Problem Solving
Active Listening
Coaching
Collaboration
Executive Presence
Stakeholder Management
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