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Bank Of America Sr Service Specialist United States, Arizona, Phoenix 366160867
position is responsible for servicing inquires received from Treasury clients via phone, email, or online channels regarding their treasury, cash management, card, merchant and depository products. Key responsibilities include analyzing and determining appropriate handling and resolution of requests. Job expectations include partnering with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) to provide resolution to client inquiries, issues, and technical support.
Responsibilities:
Receive and respond to requests received by email or phone;
Provides resolution for requests received via phone or email;
Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight;
Conduct limited research and respond to client and be able answer questions and inquiries;
Utilize the various bank systems to support clients requests.
Required Skills:
Must have at least 1+ years of strong transactional call center or customer service work experience in a fast-paced environment.
Exceptional Customer Service experience and excellent oral and written communication skills
Strong experience handling difficult situations with customers.
Must be able to multitasks and manage multiple systems simultaneously throughout the day.
Must have experienced with Microsoft Office Suite, especially Excel.
Comfortable with ongoing change and learning newtechnology/processes
Excellent time management and prioritization skills, with ability to meet deadlines under pressure.
Desired Qualifications:
1-2 years of experience in the Banking/Financial industry
1-3 years experience in a call center environment
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